Front Desk: Reference Interviews
Trainees practise turning a vague request into a specific, answerable question.
Materials
7 materials1
Warm-up prompt card
1
Curiosity question strip
1
Peer feedback rubric
2
Worked example slides
3
Recording sheet
3
Sorting cards
4
Reflection slip
Lesson plan
4 phases, 71 minGoal
Students can run a reference interview that clarifies what the user actually needs.
1
Hook & warm-up
Spark curiosity with a quick prompt that connects front desk: reference interviews to what students already know.
9 min
class
Warm-up prompt card
Curiosity question strip
Peer feedback rubric
2
Direct instruction
Introduce the core ideas with a guided walkthrough and clear worked examples.
23 min
class
Worked example slides
3
Guided practice
Students apply the concept in pairs or small groups while the teacher circulates and confers.
30 min
pair
Recording sheet
Sorting cards
4
Wrap-up & check
Consolidate the big idea and check understanding with a short exit ticket.
9 min
single
Reflection slip
Interactive materials open in a read-only preview before purchase.
Ratings & comments
My students loved the hands-on part. The exit ticket gave me exactly the formative data I needed. Highly recommend.
Ran it twice this term with very different groups and it held up both times. That is rare.
Sixty-five minutes matches my experience too. I now split it across two shorter periods.
Totally agree, the wrap-up is the strongest part.